**Privacy Policy – Handykea Pvt. Ltd.**

Handykea Pvt. LTD. (“Handykea”, “we”, “our”, or “us”) manages personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.

This Privacy Policy explains how Handykea collects, uses, stores, shares, and protects your personal information when you use our website, mobile application, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy and our Terms and Conditions. If you are under 18 years of age, you must not use the Services.

We may update this Privacy Policy from time to time. Any updates will be published on our website with the revised date shown above.

1. Collection of Your Personal Information

Information you provide directly

We collect personal information when you register or use the Services, including:

your name;
address;
email address;
phone number;
date of birth;
payment and billing details;
location information;
profile information;
qualifications, skills, experience, and work history;
communications with us or other users;
reviews, ratings, comments, and feedback;
information submitted through support requests or enquiries; and
any other information you choose to provide.

If you do not provide certain information, we may not be able to provide the Services to you.

Gender Information (Professional Accounts Only)

For professionals, we collect gender information using three options only: Male, Female, and Prefer Not to Say. This collection serves three critical operational purposes:

Marketplace Safety and Emergency Response: Vendors operate in private residential environments. In the event of a safety incident, medical emergency, or security issue during a live booking, gender information enables us to provide rapid, accurate identifying details to emergency services, law enforcement, and liability insurance adjusters.
Core Product Functionality: For service verticals involving close personal contact such as massage therapy, personal care, or wellness services, clients may filter Professionals by gender preference. This addresses cultural, religious, and personal comfort boundaries and helps establish the psychological safety essential for the transaction.
Data Minimisation and Anti-Discrimination: Selecting “Prefer Not to Say” carries no penalty and does not restrict Professional access to or use of the platform. This data is strictly segregated from advertising networks and is never sold. We use it internally to audit algorithms and dispatch matching for bias, ensuring equitable treatment across all vendor classes.

Profile Picture

As part of creating a professional profile on KeaPro App, we collect a profile picture that you voluntarily upload. This photo is used exclusively to help clients visually identify you when you arrive at their home for a scheduled service. Because our professionals interact with clients in person, a clear, non-anonymous profile photo is an important trust and safety feature of the Handykea platform.

We do not perform facial recognition, facial mapping, or any other biometric analysis on this image, and we do not treat it as biometric data. The profile picture is used solely for display within the app to customers and platform administrators, and is not used for any other purpose.

We do not sell, license, or otherwise share your profile picture with any third party, except as necessary to operate the core functionality of the platform (e.g., displaying it to a client who has booked your services).

Information collected automatically

When you use the Services, we may automatically collect information including:

IP address;
browser type and device information;
operating system;
pages viewed and interactions with the Services;
usage statistics and clickstream data;
referral URLs;
location information;
cookies and similar tracking technologies; and
app activity and diagnostic information.

If you allow location services on your device, we may collect precise location information through GPS or similar technologies.

Information from third parties

We may receive personal information from:

identity verification providers;
payment processors;
social media platforms connected to your account;
background check or police vetting providers where permitted by law;
marketing and analytics providers; and
publicly available sources.

2. How We Use Your Personal Information

We may use your personal information to:

provide and operate the Services;
create and manage your account;
verify your identity;
process payments and transactions;
communicate with you;
match users with relevant tasks or services;
provide customer support;
improve and develop our Services;
personalise content and user experience;
conduct analytics and research;
detect fraud, abuse, or unlawful activity;
comply with legal obligations;
enforce our Terms and Conditions; and
send marketing communications where permitted by law or with your consent;
for Professionals: facilitate client filtering by gender preference for close-contact services; provide identifying information to emergency services in safety or medical emergencies; and audit our automated matching and dispatch systems to prevent algorithmic bias or discrimination against any service provider class.

We may also use aggregated or anonymised data for business and analytical purposes.

3. Cookies and Similar Technologies

We use cookies and similar technologies to:

keep you signed in;
remember your preferences;
improve website functionality;
analyse usage of the Services;
measure advertising effectiveness; and
personalise content and advertising.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Services.

We may use analytics and advertising technologies provided by third parties such as Google and Meta.

4. How We Share Your Personal Information

We may share your personal information with:

service providers who help us operate the Services;
payment processors;
verification and background checking providers;
analytics and marketing providers;
professional advisers;
law enforcement or regulators where required by law;
other users as necessary to facilitate Services;
affiliated companies; and
third parties involved in a merger, acquisition, or sale of business assets.

Information you post publicly through the Services, including reviews, comments, and profile information, may be visible to other users and the public.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no system is completely secure and we cannot guarantee the absolute security of your information transmitted online.

You are responsible for maintaining the confidentiality of your account credentials and password.

Gender information collected from Professionals is encrypted and stored securely, categorised strictly as App Functionality and Product Personalisation data, completely withheld from third-party advertising networks, and never shared or sold. This data is accessible only to core platform functions and internal bias audits.

6. Third-Party Services and Links

The Services may contain links to third-party websites or services.

These third parties operate under their own privacy policies, and Handykea is not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party services you use.

7. International Storage and Transfers

Some of your personal information may be stored or processed outside New Zealand by our service providers or technology partners.

Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in accordance with the New Zealand Privacy Act 2020.

8. Marketing Communications

We may send you service-related communications and marketing messages by email, SMS, phone, or through the Services where permitted by law.

You can opt out of marketing communications at any time by:

using the unsubscribe link in emails;
updating your account settings; or
contacting us directly.

Even if you opt out of marketing, we may still send important account or service-related notices.

9. Your Rights

Under the New Zealand Privacy Act 2020, you have rights to:

request access to your personal information;
request correction of your personal information; and
make a complaint about how your information has been handled.

To request access or correction, please contact us using the details below.

We may require verification of your identity before responding to requests.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for:

providing the Services;
complying with legal obligations;
resolving disputes;
enforcing agreements; or
legitimate business purposes.

When information is no longer required, we will securely delete or anonymise it where practical.

11. Children’s Privacy

The Services are not intended for persons under 18 years of age.

We do not knowingly collect personal information from children under 18.

If we become aware that we have collected information from a child under 18, we will take reasonable steps to delete it.

12. Contact Us

If you have questions about this Privacy Policy or would like to request access to or correction of your personal information, please contact:

HANDYKEA PRIVATE LIMITED

Email: support@handykea.com

If you are dissatisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner in New Zealand:

Office of the Privacy Commissioner

Privacy Policy

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